Not an emergency service. In danger now? Call 000. 24/7 crisis support: Lifeline 13 11 14.Urgent help
Bulk billed for eligible patients

Feeling low for a while?

Talk to an Australian GP about it, from home. A proper assessment, a plan that suits you, and a GP who keeps checking in.

AHPRA-registered GPsBy video, from homeNo referral neededBulk billed for eligible patients
Low mood & depression

What it can look like

  • Feeling flat, down or empty most days
  • Losing interest in things you used to enjoy
  • Sleeping much more or much less than usual
  • Low energy, poor concentration, or feeling slowed down
  • Changes in appetite or weight
  • Feeling worthless, guilty or hopeless

When to talk to a GP

If it’s been going on for two weeks or more, or it’s getting in the way of work, relationships or looking after yourself, it’s worth talking to a GP. You don’t need to be sure it’s depression first. Working that out is what the assessment is for.

Your assessment

About an hour with your GP

What’s happeningYour symptoms and how long
Your historyHealth, life and what’s been tried
QuestionnairesStandard mental health screens
Your safetyA check-in, every time
Physical causesBlood tests if needed
Your planAgreed with you
Your GP

How your GP can help

1

Assessment

Your GP asks about what’s been happening, how long, and what’s been tried, and uses standard questionnaires to understand how much it’s affecting you.

2

A plan for you

Depending on what’s going on, that can include talking therapy, practical changes, and medication if your GP thinks it’s right for you.

3

Regular reviews

Your GP checks in at set points to see how you’re going and adjusts the plan if something isn’t working.

Simple process

How it works

1

Request an appointment

Tell us a little about what’s going on. It takes about two minutes, and you don’t need a referral.

2

We call you to book

Our team calls to find a time that suits and confirms any fee before you’re booked.

3

Your mental health assessment

About an hour by video with a GP. Time to properly talk through what’s happening.

4

Start your plan

Treatment can start straight away if your GP thinks it’s right for you, with regular reviews after that.

Fees

What does it cost?

Bulk billed for eligible patients.

If you’re not eligible, a consultation fee may apply, and we’ll confirm it with you before your consult.

Medicines your GP prescribes are dispensed by your own pharmacy, and PBS-listed medicines are subsidised as usual.

GP appointment

Mental health assessment

by video, about an hour
$0out of pocket
for eligible patients
  • A full assessment with an AHPRA-registered GP
  • A plan written for you
  • Treatment can start the same day if appropriate
  • Regular reviews with your GP
Request an appointment

Your GP makes the call

A consultation doesn’t guarantee a prescription. Your GP recommends what’s clinically appropriate for you, and you decide together.

A real conversation

Every appointment is a video consultation with an AHPRA-registered Australian GP, with time to properly talk things through.

Not for emergencies

If you or someone else is in danger, call 000. For 24/7 crisis support, call Lifeline on 13 11 14.

FAQ

Common questions

Can a GP diagnose depression?

Yes. Depression is one of the most common conditions GPs assess and treat in Australia. Your GP can diagnose it, start treatment and keep reviewing you.

Do I have to take medication?

No. Medication is one option among several, and it isn’t right for everyone. Your GP talks you through the options and you decide together.

What if I’m not sure it’s depression?

That’s fine. Plenty of people just know they don’t feel like themselves. Your GP will work through it with you.

Ready to talk to someone?

Request an appointment and our team will call you to book a time with a GP.