From request to a plan, by video.
No referral, no waiting room. Here’s what happens from the moment you request an appointment.
Request an appointment
Tell us a little about what’s going on. It takes about two minutes, and you don’t need a referral.
We call you to book
Our team calls to find a time that suits and confirms any fee before you’re booked.
Your mental health assessment
About an hour by video with a GP. Time to properly talk through what’s happening.
Start your plan
Treatment can start straight away if your GP thinks it’s right for you, with regular reviews after that.
What you’ll need
- A phone, tablet or computer with a camera
- A private space where you can talk freely
- Your Medicare card, if you have one
- A list of any medicines you take
Ongoing care
- Follow-up appointments to review how you’re going
- Scripts sent to your phone if your GP prescribes something
- Referrals and blood test forms when you need them
- Your plan adjusted with you if something isn’t working
What does it cost?
Bulk billed for eligible patients.
If you’re not eligible, a consultation fee may apply, and we’ll confirm it with you before your consult.
Medicines your GP prescribes are dispensed by your own pharmacy, and PBS-listed medicines are subsidised as usual.
Mental health assessment
- A full assessment with an AHPRA-registered GP
- A plan written for you
- Treatment can start the same day if appropriate
- Regular reviews with your GP
Good to know
Your GP makes the call
A consultation doesn’t guarantee a prescription. Your GP recommends what’s clinically appropriate for you, and you decide together.
A real conversation
Every appointment is a video consultation with an AHPRA-registered Australian GP, with time to properly talk things through.
Not for emergencies
If you or someone else is in danger, call 000. For 24/7 crisis support, call Lifeline on 13 11 14.
Ready to talk to someone?
Request an appointment and our team will call you to book a time with a GP.